01
Users cancel in silence
No exit feedback means no idea what went wrong or how to fix it.
Cancellation Flow & Churn Detection
Stop Losing CustomersWithout Knowing Why
CancelZero tells you who's about to leave, steps in the moment they try to cancel, and gives them a real reason to stay.
Stripe-native · No-code flows · Setup in minutes
Home
Overview of your retention performance.
MRR retained
$4,280
Revenue kept
Discount value
$620
Discounts applied
Intercepted
47
Completed flows
Retention rate
68%
Offers accepted
High risk
12
Score 61+
Voluntary churn
4.2%
Revenue lost
At-risk customers
alex@acme.io$89HIGH
sam@build.io$149HIGH
jordan@stack.dev$49MED
Live Updates
Offer acceptances from today
Pause subscriptionpriya@nomad.app2h ago
30% off · oncemarco@trackr.io5h ago
Reasons for leaving (last 90 days)
500+
SaaS teams
68%
Avg offer acceptance
Stripe
Native billing
Problems
Churn Shouldn't Be a Mystery
Most small teams lose customers silently. Sound familiar?
02
Revenue leaks unnoticed
Without churn signals, you find out too late — after the MRR is already gone.
03
Generic cancel flows
A plain "unsubscribe" button gives away customers you could have kept.
04
No early warning system
You react to churn instead of predicting and preventing it.
05
Feedback gets lost
Cancellation reasons scattered across emails and spreadsheets, never actioned.
06
One-size-fits-all retention
No way to offer the right discount, pause, or downgrade to the right user.
Solution
One Flow to Understand and Reduce Churn
- Capture every cancellation reason automatically
- Trigger the right retention offer instantly
- Spot churn risk before it happens
- Make retention decisions backed by real data
Features
Everything You Need to Reduce Churn
Powerful retention tools built for lean teams
Churn Detector
Catch churn before it happens, not after
Our algorithms track user behavior continuously and flag warning signs early — before your customers even think about canceling.
Stop reacting to churn. Start preventing it.
Cancellation Flow Builder — 100% no-code
Build your retention flow in minutes — no code
Every "cancel" click is your last chance to change their mind.
- Combine offers, pauses, plan switches, surveys, and more in one custom flow
- Design your flow however you like—just like your app: every detail can be customized to your taste
- Add, remove, and reorder steps to match your strategy — no code needed
Flow Steps
Turn every step into a retention opportunity
Design each step to give customers a real reason to stay.
- Discounts, plan changes, trial extensions, and subscription pauses
- Reminders, confirmations, and support when they matter most
- Surveys and feedback forms to capture why users leave
Smart Offers
Deliver the right offer at the right moment
Stop treating every cancellation the same — respond to why users leave.
- "Too expensive" → a targeted discount
- "Technical issues" → the right support
- "Missing a feature" → feedback to improve your product
Churn Insights
Turn cancellations into actionable insights
Capture why users leave — and turn it into retention.
- Targeted surveys and open-ended feedback
- Unlock deeper customer insights with targeted incentives (e.g. a free month for a feedback call)
- Keep customer feedback structured and organized, making it easy to understand and act on
Flow Audience
Send the right flow to the right customers
Define who sees each cancellation flow — not every customer gets the same experience.
- Segment by churn risk, plan, usage, and more
- Route high-risk, premium, or inactive users to tailored flows
- Match each audience to the right flow automatically
Real Impact
See the real impact on revenue and retention
Track revenue saved, save rate, offer acceptance, and the KPIs that show CancelZero is working.
- Revenue saved and customers retained at a glance
- Save rate trends over time
- Offer acceptance by type — discount, trial, pause, and support
- Core KPIs updated as every cancellation flow runs
How much you can save with Cancelzero?
What is your ARR (annual recurring revenue)?
What is your average user’s monthly subscription?
What’s your monthly churn rate?
(avg. SaaS is ~5%)
Cancelzero can automatically save you: $4,200 – $4,680 per year.
Based on average savings from companies of a similar size without optimized cancel flows.
Use Cases
Built for Lean, Fast-Moving Teams
Retention tools that don't require a data team
Indie Builders
Use caseKeep every subscriber that matters when you don't have a support team to chase them down.
What you get
- No-code cancel flows
- Smart save offers
- Churn risk alerts
Customer stories
Trusted by teams who take churn seriously
Founders and operators using CancelZero to protect revenue — without enterprise overhead.
Root cause clarity in 7 days
“CancelZero showed us in a week why we were losing customers — something six months of guessing never did.”
18% cancellation recovery
“We recovered 18% of cancellations just by offering the right pause option at the right moment.”
Live in under an hour
“Finally a churn tool that doesn't need a data engineer to set up.”
Pricing
Simple Pricing for Growing Teams
Pick the plan that matches your subscriber volume and retention goals
Launch
$59/mo
For indie SaaS founders starting to reduce churn
- Up to 50 tracked subscribers
- Churn prediction
- Unlimited cancellation flows
- Cancellation reasons & analytics
- Retention offers
Most popular
Growth
$129/mo
For SaaS businesses actively optimizing retention
- Up to 250 tracked subscribers
- Everything in Launch
- Advanced analytics
- More sophisticated flow targeting
- Priority support
Scale
$299/mo
For SaaS with high cancellation volume
- Up to 1,000 tracked subscribers
- Everything in Growth
- Advanced churn prediction
- More advanced retention capabilities
- Priority support
Enterprise
Custom volume, SSO, and dedicated support
FAQ